Dear Patients and Referrers,
COVID-19 has significantly impacted the way which CVS/CRS operates, both in WA and VIC. We strictly follow all local and national health guidelines and our services and internal procedures have been reviewed to minimise virus transmission risk to both our patients and our staff.
We are committed to continuing to provide high quality patient care and delivering an excellent patient experience during this time, therefore we want to assure all of our patients of a safe environment and encourage our patients to continue to attend their required appointments. It is important that you do not delay your cardiac, respiratory or sleep testing during this time.
We encourage our patients and referrers to email us at adminteam@cvs.net.au to ensure an efficiently and timely handling of your request, and ask that our patients follow relevant COVID-Safe guidelines when attending our clinics.
CVS and CRS are doing everything we can to continue to deliver, when you need us most. Our thoughts are with you as we work through this together.
Yours sincerely,
Dr Philip Currie
CEO, Cardiologist
CVS welcomes patient and referring doctor feedback on our diagnostic and clinical service provision. We are committed to using this feedback to improve the quality of the service we provide. All feedback received is comprehensively reviewed by the Chief Operating Officer and CVS Management Team. The Chief Operating Officer will be informed of all patient and referrer feedback, in particular any complaints and the status of their resolution. All complaints are taken seriously, including anonymous complaints, the action taken by the CIS group with respect to investigation of a specific complaint is dependent on the nature and significance of the complaint. Once the complaint investigation is concluded and any necessary remedial action taken, the complainant will be informed.
All feedback provided is strictly confidential and will be acknowledged and addressed by the CVS Management team in a timely manner.
Thank you for supporting us in providing high quality healthcare to all our patients.